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DBM


DBM * is a leading global outplacement, coaching, and career management firm providing services to private and public companies, not-for-profit organisations and governments.

CUSTOMER NEED

DBM's fifteen UK sites need to be in regular contact with each other. But with eleven different systems across the UK, there was no inter-site calling plan, meaning all calls had to go over the public network at full cost. Some of the systems themselves were out of date: not every employee had voicemail, for instance.

With its future strategy dependent on better communications, and an ongoing need to keep costs down, DBM recognised that it would benefit from a single supplier that could implement a new UK-wide communications platform and provide ongoing support.

NORTEL SOLUTION

Midland Telecom *, one of DBM's current suppliers, recommended a solution based on the Nortel Business Communications Manager 400 , Nortel Business Communications Manager 50 and Nortel 1010 VPN Router . This would enable inter-site communication over DBM's existing IP network and provide the voice features that DBM's employees needed.

RESULTS & BENEFITS
  • A single solution across all company premises which everyone can easily be trained on
  • Cost-effective internal calling over the IP network
  • A full range of voice features , including voicemail
  • Increased resilience from its voice platform
 
 
If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2241 or 877 888 3588 for more immediate help and advice.
   
 
     

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