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IP Phone 2002

The Nortel IP Phone 2002 is a multi-line, intermediate-level, standards-based IP Phone within the IP Phone 2000 Series portfolio and supports moderate call traffic environments. With a 4 line x 24 character LCD, four-way navigation cluster, programmable line/feature keys and hands-free speakerphone, the IP Phone 2002 is ideally suited for users such as office professionals, technical specialists and administrative personnel.

Key Features:
  • Basic and advanced telephony features, audio control center and selectable ring tones enhance interpersonal communications
  • Multi-line IP Phone supports four programmable line/feature keys and four context-sensitive soft label keys for increased worker productivity
  • High-quality 4 line x 24 character LCD supports textual presentation of converged applications (voice and data) from external application servers such as the Nortel Application Gateway 2000
  • Integrated 10/100 Base-T switch reduces cable infrastructure and costs by requiring only a single cable drop to the desktop to support IP Phone and collocated PC traffic
  • Direct inline power support via the IEEE 802.3af standard delivers increased reliability and cost-effectiveness with access to backup power at the wiring closet

Features & Benefits


  • Supports up to four line appearances with user programmable line/feature keys
  • Thirteen fixed keys including Hold, Goodbye, Mute. Volume (Up/Down), Services, Expand, Inbox, Headset, Handsfree, Directory, Outbox, Quit
  • Four context sensitive soft label keys
  • Four-way navigation cluster (up, down, right, left) for navigation of content as presented on the display
  • High quality 4 line x 24 character display supports textual presentation of converged applications (voice and data) from external servers such as the Nortel Application Gateway 2000 
  • Integrated IEEE 10/100 Base-T Ethernet Switch with LAN and PC ports supports IP Phone and collocated PC traffic over single cable drops to the desktop
  • High-quality audio speakerphone supports handsfree voice communications
  • Integrated headset jack with convenient on/off button
  • Integrated Visual Alerter/Message Waiting Indicator LED
  • IP Phone firmware is field upgradeable, delivering feature enhancements via firmware downloads using TFTP or UFTP protocols
  • Specialized fixed keys for voicemail and external applications access for one-touch access
  • Adjustable display contrast supports viewing in a broad range of user environments
  • User selectable ring tones based on calling party or call type
  • Standards-based security implementations support IP Phone authentication, signaling and media path encryption
  • American Disabilities Act compliant dialpad
  • English text or Icon keycaps for support of global deployments
  • Supports Proactive Voice Quality Management (PVQM)


  • 4 line x 24 character LCD boosts personal productivity and enhances user experience with textual presentation of converged (voice and data) applications from external application servers
  • User’s ability to customize the four programmable line/feature keys boosts productivity, delivering quick access to features and colleagues as required
  • Audio control center provides quick and seamless toggle control between handset, headset and handsfree operation without audio disruption
  • Four-way navigation cluster provides fast menu, sub-menu, call log scrolling and identification for quick and easy dialing
  • Visual Alerter/Message Waiting Indicator is easily visible for voicemail notification. LED also supports distinctive cadences to aid in managing and identifying multiple call parties simultaneously
  • Support of firmware downloads via field upgrades offers investment protection with access to feature enhancements
  • Simplifies administration with support of 802.1ab Link Layer Discovery Protocol (LLDP) for network discovery and inventory management 
  • Proactive Voice Quality Management (PVQM) enhances administration and diagnostics
Technical Specifications

Platform compatibility:
  • Communication Server 1000
  • Meridian 1
  • Business Communications Manager 50/200/400
  • Survivable Remote Gateway (SRG) 50/200/400
  • Multimedia Communication Server 5100
  • Multimedia Communication Server 5200
  • Application Server 5200
  • Communication Server 2000
  • Communication Server 2100
  • Media Gateway 1000B Expansion Chassis
Dimensions (WxDxH): 9.06 in x 6.7 in x 6.57 in/230mm x 172mm x 167mm on footstand

Weight: 1.84 lbs/840g

Color: Charcoal with silver-metallic bezel finish

Power: 802.3af Power over Ethernet Compliant or local AC power option

AC Power: localized power adapter delivers 48V DC @ 520mA

Power Dissipation: 3.2 watts typical, 4.8 watts maximum; IEEE Power Class 2

Operating temperature: +5° C to +40° C/+40° F to +104° F

Relative Humidity: 5%-95% (non condensing)

Storage Temperature: -40°C to +70°C/-40°F to +158°F 

Codecs Support: G.711a and/or u law, G.723.1, and G.729a and annex b

Call Control Protocol: Unistim subset over UDP w/reliability layer

Headset Support: Built-in amplifier for direct headset connection

Security: Standards-based authentication with 802.1x/EAP-MD5; Signaling encryption via Authenticated Encryption Standard (AES 128-bit); Media encryption with Secure Real-time Protocol (sRTP) Pre-Shared Key (PSK) and Public Key Infrastructure (PKI)

Mounting: Desktop or wall mount options

Internet Telephone Switch: IEEE 10/100 with LAN and PC ports

Data rates: 10/100Mbs autosensing

Standards: IEEE 802.3af, 802.1p/Q; 802.1ab LLDP, 802.1x/EAP, SRTP (PSK and PKI), AES 128-bit

MAC Address: Auto-learning, auto-aging at 700 seconds

Hardware priority: Fixed priority to phone port based on hardware

Regulatory & Safety Compatibility:


  • United States: FCC 47 CFR Part 15 Class B
  • Canada: ICES-003 Class B
  • Australia/New Zealand: AS/NZS 3548 Class B
    • CISPR 22
  • European community:
    • EN55022 Class B
    • EN 55024
    • EN 61000-3-2
    • EN 61000-3-3
    • VCCI
  • Korean MIC
  • Taiwan BSMI
  • China CCC


  • United States: UL 60950-1
  • Canada: CSA 60950-1-03
  • Australia/New Zealand: AS/NZS 60950.1:2003
  • European Community: EN 60950-1


  • FCC Part 68 HAC
  • IC CS-03 HAC
  • Australia AS/ACIF S004
  • New Zealand PTC 220
  • Complies with the essential requirements and other relevant provisions of 1999/5/EC7
  • American Disabilities Act (ADA) compliant dialpad
If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2241 or 877 888 3588 for more immediate help and advice.
  IP Phone 2002  

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