Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi * is a large and fast growing Australian home entertainment product retailer focused on “cheapest prices, best brands” with a huge range of products.
Rapid national expansion and increased business communication requirements highlighted the need for a new telephone system as the old key system was incapable of keeping up with the communication needs of increased staff and stores.
Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR, CTI and more, in one compact chassis with browser-based management.
Results & Benefits
With centralised customer inquiry and direct dial capabilities as well as complete access to voice, email and fax messages from remote locations, costs are cut significantly. The Nortel system meets all present and future communication requirements with the added investment protection of a secure migration path