The Phoenix Coyotes * arrived in Arizona ten years ago with the intention to provide an unmatched entertainment experience. Similarly, the objective of Jobing.com Arena is to attract fans and guests with the hottest acts and the most prestigious events.
With guests and fans becoming more and more technologically savvy, the owners and executive management came to the realization that cutting-edge communications technology is critical in building an advanced stadium - both in the corporate offices as in the arena. They decided to invest in a significant network upgrade to eliminate communication bottlenecks, provide consistent performance and new, revenue-generating services that would enhance their guests' experience.
The Coyotes chose a complete Nortel voice, data, multimedia and mobility solution, allowing them to take advantage of the opportunities presented by the Hyperconnectivity mega-trend to provide customers and staff with an anywhere, anytime personal broadband experience across the devices of their choice.
This upgrade included:
Results & Benefits
The Coyotes organization now has the foundation to build an intelligent environment filled with new, media-rich applications and services, capable of creating new revenue opportunities and improving the overall fan experience.
- IP phone set can control the in-suite LCD screen, allowing for customized advertising, presentations and rich media content like player stats, as well as to order and purchase tickets, food and merchandise
- Staff, production crews and event promoters are benefiting from increased productivity, no more network congestion and down-time
- Wireless technology can support mobile ticketing kiosks and wireless point of sale terminals for concession and product purchases. This also allows for Interactive hand-held devices to act as multimedia programs.