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Dexters Estate Agents



Leading London estate agency Dexters * has doubled in size in the last two years, through business growth and through acquisition. It also has ambitious future expansion plans.

CUSTOMER NEED

With 23 sites already and more planned, Dexters had an increasing requirement for efficient, centralised communications capability. The company had inherited many different telephone systems as part of the acquisition programme, which made management complex and costly, as well as making life more difficult for users - especially those who worked at multiple sites.

Dexters needed to simplify its communications systems. It wanted to find a single provider that could supply not only all the hardware that was required, but that could implement new sites quickly and efficiently, with just one phone call.

NORTEL SOLUTION

After talking at length with Dexters' IT Manager to gain a clear understanding of the business requirements, Nortel and BT delivered a comprehensive and highly advanced communications infrastructure at all sites and at head office, which included Nortel Business Communications Manager 400s , Nortel Business Communications Manager 50s and Nortel Business Series Terminal T7316Es . The individual systems can be centrally managed via Dexters' WAN to simplify overall system management.

RESULTS & BENEFITS
  • A single provider which requires Dexters to make a single call to set up a new site, secure in the knowledge that BT and Nortel will make everything happen
  • Capability for centralised administration which decreases the IT department's workload and also reduces cost
  • A single solution across all company premises which everyone can easily be trained on, making life easier for mobile staff
 
 
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