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Nortel BCM Business Communications Manager Nortel BCM 200

 

Nortel BCM200 (Nortel BCM) Business Communications Manager 200 BCM200 R3.5, BCM200 R3.6 BCM200 R3.6 BCM200 R3.7and BCM200 R4.0 is an all-in-one converged business communication platform perfectly positioned for small to mid-size businesses that want IP telephony for up to 90 users. It delivers complete, integrated converged voice and data services - using traditional telephony or IP telephony, or a combination of both. Business Communications Manager 200 has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.

Key Features of the BCM 200:

Voice enabled Wide Area Networking capabilities permit enhanced voice quality over low speed Frame Relay and PPP data links. Enhanced security features including improved password and account administration, centralized authentication, audit logging and more. VoIP capabilities featuring Proactive Voice Quality Monitoring allows users to monitor and troubleshoot voice quality issues on the LAN. Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation. Ad-hoc conferencing support allowing up to 40 simultaneous conference participants in multiple conferences Expanded mobility features including WLAN IP mobility and multi-cell digital mobility for 32 users. Blend traditional and IP communications in one system that fits your budget and changing needs. Deliver premium levels of professionalism and service quality, so customers will want to keep doing business with you

Automated attendant answers calls 24 hours a day with your personalized greetings, and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.

• Ad hoc conferencing enables up to 40 people to participate in a teleconference that is set up in progress. There’s no need to buy a separate or outsourced conferencing service.

Interactive Voice Response automates routine, information-based transactions, such as inquiries about store hours or pending orders. While your business saves money, customers really appreciate self-service access to pertinent information, any time of the day or night.

Unified messaging converges voice, fax and e-mail messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.

Computer telephony integration
(CTI) enables you to use third-party, PC-based applications to control telephone services, such as a click-tocall company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call.

Convergence of services over IP
supports powerful new e-business applications that level the playing field with larger competitors,
cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.

• Superior voice quality
enables the business to project a professional image to callers. Recent advancements in the way voice traffic is handled over IP (fragmentation and header compression) improve service quality and reduce the amount of bandwidth required to carry voice. Furthermore, most Nortel IP telephone sets support Proactive Voice Quality Monitoring (PVQM) to monitor voice quality in real time — investigating such metrics as roundtrip delay, jitter and packet loss, which could affect clarity of the sound. With proactive warnings of potential trouble, your administrator can ensure a consistent quality of user experience.

Support for SIP (Session Initiation Protocol) enables applications to extend seamlessly across different media and access devices. SIP trunking opens up new networking options and ways to interwork H.323 and SIP network elements and applications. SIP interoperability applies to Business Communications Manager to Business Communications Manager, Business Communications Manager to Nortel Communication Server 1000 and Business Communications Manager to Nortel Multimedia Communication Server 5100.

Universal Internet access gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall, content filtering and virtual private networks (VPNs) — provide secure and appropriate connectivity among business sites and for mobile or home-based employees.

• Intelligent Contact Center applications
distribute incoming calls among a pool of agents or designated employees. You can easily create an order desk, reservations department, customer service group or technical support center. With skills-based routing, callers have an express lane to the right destination, while agents are empowered to give the best possible service. Real-time and historical reports, including wallboard displays, help you optimize contact center resources and service quality.

• Multimedia Contact Center enriches customer-care transactions with such capabilities as intelligent routing of electronic interactions, merging of voice calls with e-mails, “pushed” Web content, collaborative Web browsing, Web-based self-service and real-time text chat sessions between customers and agents.

Mobility solutions allow Business Communications Manager communications to follow your staff as they roam the building or campus — spanning up to a million square feet (304,800 square meters) of territory. This is the ideal solution for employees whose jobs aren’t attached to a desk, such as hospital staff, warehouse operators and sales associates in large retail outlets. Business Communications Manager platforms support two mobility options, for one of the industry’s most complete offerings. Multi-cell digital mobility provides a robust, costeffective wireless solution that covers up to 5,000 square meters per base station. Wireless LAN (WLAN) mobility offers advanced voice and data features with security provided by Wi-Fi Protected Access (WPA) and IPSec tunneling to the Business Communications Manager platform.

Multi-layered security features in the platform protect your business from computer worms, viruses, online fraud and other cyber-attacks — while ensuring regulatory compliance. For example, data users and administrators log in with passwords that are centrally maintained and regularly changed. The system locks out access after someone makes several failed attempts to login, ends a session when a user leaves a workstation idle for too long and closes unused accounts after a designated time. User and administrator activity — even password changes — are encrypted for confidentiality and tracked in a secure audit log.

Designed to be secure in both public and private networks, Business Communications Manager leads competitors with such enhanced security features as:
- Support for extensive security policies
- Encryption of all operations, administration and maintenance communications
- Comprehensive security audit trail, including tracking of configuration changes
- Accepting only digitally signed software updates

It’s simple to activate, set up and manage these applications and capabilities from any workstation that has Web access, using browser-based management and intuitive, step-by-step “wizards”

Put the power of Business Communications Manager in users’ hands

To end users, the telephones that sit on their desks are the system. It’s the critical interface that determines how easy it is for them to use the phone system, and in turn, how productive, effective and satisfied they will be. That’s why Nortel offers a wide range of user-friendly telephone sets to fit any niche in the business, from the front desk to the conference room, from supervisors who spend their days on the phone to mobile workers who are never at their desks. For traditional digital telephony... There’s an entry-level, single-line telephone ideal for public areas such as cafeterias and lobbies... a choice of multi-line, display telephones and consoles for moderate to high-volume users... wireless phones, plus an audioconferencing unit and door phone. When you want to take advantage of IP on the network side... Your employees can use any combination of IP and non-IP telephones, extending your investment in digital business sets while migrating to convergence over IP in stages. When you’re ready to extend convergence to users’ desktops... There’s a choice of industry-standard, multi-line IP telephones with integrated LCD display screens, an IP audioconferencing unit and an IP “softphone” that transforms an existing laptop or desktop PC into a converged voice/data communications platform.

The compact, all-in-one unit can stand alone on a desktop, be mounted in a standard 19” equipment rack, or be wall-mounted with an optional mounting bracket. Since a single Business Communications Manager unit can support any combination of these phone sets, you can mix and match for the best economy and utility. For Nortel Norstar customers who upgrade to a Business Communications Manager solution, they have the option to retain their existing digital telephones, and maximize the investment they have already made — both in terms of the telephone sets themselves and end-user training. Buy only what you need today. Expand as needed. Add capacity. It’s easy to add incoming lines or user extensions as you need them. You can buy only the ports you need today, and activate additional ports later by downloading a simple keycode or adding a media module.

When you need more capacity than the base unit, the Business Communications Manager 400 platform can scale from 20 to 200 ports in various combinations of lines, trunks and extensions. Add capabilities. Since all features and applications are pre-loaded onto your Business Communications Manager system, these too can be easily activated through the use of a simple keycode. If you’re not sure which applications are right for your business, Nortel makes it easy to decide by offering a 60-day free trial for most applications, from messaging to IP trunking for networking between sites. Upgrade without an overhaul. Through open standards and an“evergreen” development strategy, Business Communications Manager platforms fit well in hybrid environments that contain a mix of traditional, digital, IP and wireless services. And since they interwork with other Nortel solutions, you have a smooth migration path to pure IP solutions.

Product Brief

Nortel Business Communications Manager/Norstar Digital Mobility Solutions

It ’s a surprising but very real statistic: 50 to 70 percent of office space is unoccupied during normal business hours, according to the International Telework Association and Council. Where are these people? Some are elsewhere in the building or visiting another company site. Others are working at home or on the road. With the widespread adoption of telecommuting, wireless and various other “virtual office” technologies, this trend will only increase. How can companies ensure that time and distance do not become barriers to productive collaboration? What’s the best way to provide connectivity for employees who are always on the move, such as healthcare professionals, plant supervisors and sales associates in large retail stores? Wherever employees must stay in touch across a building or campus — with clear voice and a full set of telephony features — Nortel has a mobility solution to fit:

> Our Digital Mobility Solutions work seamlessly with Nortel Norstar* Compact Integrated Communications System, Norstar Modular Integrated Communications System and Nortel Business Communications Manager 200 and 400 platforms.

> And if your employees need their phone services to follow them anywhere — not just on your premises but also to airports, conference centers or customer locations, you can meet their needs with wireless IP solutions on Business Communications Manager platforms. Digital mobility made easy and affordable for 8 to 64 users.

Although Nortel Digital Mobility Solutions are priced below other on premises wireless systems, they offer high-value features and benefits.

Blend wired and wireless worlds

Seamlessly extend the features and applications of Norstar and Business Communications Manager communications systems into the wireless realm. When your mobile users roam the premises, their services follow them on rugged, reliable wireless handsets. Messaging, call center skillset routing, caller ID... these features and more will work just the same as on users’ desktops. In fact, users can switch between mobile and desktop phones during a call. Best of all, there are no airtime charges, because the system uses your own private segment of spectrum, which doesn’t have to be registered with authorities.

Build to suit, using a modular architecture

For small sites with up to eight mobile users, you can deploy a cost-effective Nortel Digital Mobility Controller 080 with wireless connections to two base stations, each serving four handsets. You can link two controller modules together to double that capacity and serve 16 simultaneous users. For medium-sized sites, the Nortel Digital Mobility Controller 320 supports up to eight base stations and 32 handsets/ users. A Digital Mobility Controller 320 can be linked to a Digital Mobility Controller 080 or another Digital Mobility Controller 320 for even more capacity. With this modular architecture, your mobility solution can easily expand to meet future growth.


Cover more than a million square feet, if needed

Each base station can serve up to 50,000 square feet (in a typical environment) and can be located up to 5,000 feet from the control module. A fully configured Digital Mobility Controller 080 module provides coverage throughout 180,000 square feet of building space. A dual-module configuration covers nearly 1.5 million square feet — that’s three football fields.

Extend coverage up to 1 kilometer from a base station

You can extend service beyond the reach of a base station or to obstructed areas using wireless repeaters — up to six repeaters per base station. Each locally powered repeater provides 25,000 square feet of coverage and supports two simultaneous conversations. An optional, external antenna can be used with a repeater to extend a base station signal up to a kilometer away (.62 miles) — ideal for providing mobile coverage on a campus with multiple buildings.

Enjoy secure, clear conversations and continuous coverage

With this solution, there are no “dead zones,” no static or fading, so people won’t even know you’re talking on a portable phone. You won’t have to worry about security and confidentiality. Users are registered to the system with passwords; nobody can cut in on their service or accidentally tune into their conversations.

Enjoy a rich set of features on rugged, reliable wireless handsets Nortel offers a choice of stylish handsets designed for serious use, with sophisticated features such as: three-line backlit displays, programmable “softkeys,” memory for up to 80 names and numbers, support for caller ID and text messages, user-selectable ring tones and vibrate setting, adjustable volume, headset jack and more.

> Nortel 7430 Mobility Handsets offer a solid basic value at a low cost, ideal for industry, warehouse and retail environments.
> The Nortel 7420 Mobility Handset is a highly featured handset ideal for the office environment.
> The Nortel 7440 Mobility Handset is a classic, high-quality set with IP 54 classification, designed for power users, such as in dynamic offices, hospitals and customer support centers.

Work all day without recharging batteries
Work all day without recharging batteries

A charged battery can sustain up to 10 hours of talk time, 90 hours of standby time. That means these portable phones easily work a full day before they need to be recharged. Quick-charging docking stations accelerate recharge time and use temperature-compensated charging to prolong battery service life.

Easily determine coverage for planning deployment

The Nortel Digital Mobility Deployment Tool makes quick work of getting accurate readings of wireless coverage, so you can optimize your deployment with just the right equipment and placement— with no gaps and less overlapping. The wireless handsets themselves support this function as well, since they display the strength of coverage they’re getting at any location. Feedback from the handset provides upto- date insights to help you plan installations or expansions.

Rest easy with a 100-percent Nortel solution

One of the strongest advantages of Nortel Digital Mobility Solutions is that they are developed, marketed, serviced and supported by Nortel. You know you will benefit from leading quality, world-class service and support and rock-solid compatibility with the core communications products and features. Tightly integrated with Nortel communications platforms, our mobility applications work seamlessly with Norstar and Business Communications Manager 200 and 400 applications and features.

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2241 or 877 888 3588 for more immediate help and advice.
 
 Links
 

BCM 200

BCM 200 Contact Center

BCM 200 Security

BCM 200 Voice Messaging

Advance Paging

BCM 200 Voice Response

BCM 200 Case Studies

BCM 400 & 200

 
   
 
     

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